UK Shipping
Shipping costs are calculated at checkout and are as follows:
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£8.95 for items weighing less than 1kg
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£15 for items weighing more than 1kg
VIP items are stored in our studio and shipping will be handled by our team. Please allow 3-5 working days for us to ship your items once ordered. You will receive a confirmation email when your item has been dispatched.
Standard items are stored by the seller. Once an item is purchased, the seller has 3 days to deliver the outfit to our studio. We will perform our routine quality checks and then ship the item to you. Please allow 7-14 working days for us to ship your items once ordered. You will receive a confirmation email when your item has been dispatched. If you need items for a specific date, please drop us an email and we will do our best to get the item to you in that timeframe. Please note this is not guaranteed.
International Shipping
International shipping is calculated on a case-by-case basis, depending on the destination country. Please email hello@circular-threads.com for more information and quotes.
For orders shipped to outside of the UK, any customs charges are the responsibility of the buyer and are not included in the product or shipping costs. These charges vary by country and are determined by the customs authorities of the destination.
If you refuse to pay the applicable customs charges upon delivery and the order is consequently returned to us, a refund will not be processed. For specific information about customs charges in your country, please reach out to your local customs office. They can provide details on applicable fees and regulations.
Sellers
Once your item is purchased, you have 3 days to deliver the outfit to our studio. You can either ship your item to us at your own cost or drop it off at our studio by booking a drop off slot. Our team will perform our routine quality checks and ship the item to the buyer.
In the rare event that the item doesn’t pass our quality checks (including damage and/or dry cleaning), we reserve the right to discount the item by up to 20% without contacting you. If the buyer rejects this discount, they will be refunded 100% of the purchase price and the Seller will be responsible for shipping charges of the item being returned back to them. An additional £25 processing fee will be charged to the seller.
All items must be dry cleaned before sending them to us to avoid additional charges. Any damage to items must be clearly noted on your seller's form to avoid any disputes or additional charges.
